Privacy Policy
1. Introduction
We are deeply committed to respecting and safeguarding your privacy. The purpose of this Privacy Policy is to provide transparency regarding how we collect, use, and protect your personal information when you engage with our services. This policy applies to all users of our website, guests who make bookings, and anyone who communicates with us through any platform. Our goal is to handle your personal data with care, ensuring that it is processed responsibly and securely in accordance with applicable privacy laws and regulations. By using our services, you are consenting to the collection and use of your personal data in the ways described in this policy.
2. Information We Collect
We collect different types of information from you to provide, improve, and personalize our services. Personal Information refers to data that identifies you as an individual, such as your name, email address, phone number, mailing address, payment details, and any other information you provide when making a booking or communicating with us. This information is essential for us to process your reservation and manage your stay. In addition to personal data, we may also gather Usage Data, which includes details about how you interact with our website. This might involve data such as your IP address, browser type, device details, and the pages you visit. This helps us optimize the user experience and ensure that our website functions efficiently. Lastly, our website uses Cookies, which are small files stored on your device to help us recognize your preferences and tailor the content you see. Cookies are used to track activity, remember login details, and enhance your browsing experience.
3. How We Use Your Information
The personal information we collect is used in several ways to improve your experience with us. Firstly, we use your data to process bookings. This means that your personal information, such as your contact details and payment information, is essential for confirming your reservation, handling your stay, and processing payments. Additionally, we use your contact details to communicate with you. This includes sending booking confirmations, responding to inquiries, notifying you of any changes, and providing information about promotions or updates to our services. Usage Data, such as information collected through cookies, helps us enhance the overall performance of our website, ensuring that it runs smoothly and provides a seamless experience for you. Lastly, we may use your personal information to comply with legal obligations, such as responding to lawful requests from government authorities, managing disputes, or enforcing our terms and conditions.
4. Sharing Your Information
We value your privacy and are committed to protecting your personal information. Therefore, we do not sell your personal data to third parties. However, to ensure that we can provide our services effectively, we may need to share your data with trusted third-party service providers who assist us with operations, such as payment processing, email communications, and IT support. These third-party providers are only given access to the information necessary to perform their specific tasks and are obligated to keep your information confidential. In certain situations, we may also disclose your information to comply with legal obligations or when we believe that such disclosure is necessary to protect our rights, the safety of our users, or the public.
5. Data Security
We take the security of your personal information very seriously and have implemented a variety of technical and organizational measures to protect it from unauthorized access, misuse, or alteration. These measures include secure servers, encryption, and firewalls, among other tools. However, it is important to note that no method of transmitting data over the internet is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security. You acknowledge the inherent risks associated with online communications and agree that we are not responsible for any breaches that are beyond our control. We recommend that you take your own precautions, such as using strong passwords and not sharing your login information with others, to further protect your personal data.
6. Your Rights
You have certain rights regarding the personal information we hold about you. You may request access to the information we have collected about you, and if any of it is inaccurate, you have the right to request corrections. Additionally, if you no longer wish for us to store or process your information, you can request that we delete your personal data, subject to any legal obligations we may have to retain it. If at any point you wish to opt-out of receiving promotional emails or marketing communications from us, you can do so by following the unsubscribe instructions provided in those emails, or by contacting us directly. We will honor your request and update your communication preferences.
7. Third-Party Links
Our website may contain links to external websites or services that are not operated or controlled by us. These third-party websites may have their own privacy policies and practices regarding the collection and use of your personal data. We encourage you to review the privacy policies of any third-party site you visit before sharing any personal information. We are not responsible for the privacy practices or content of these external sites, and accessing them is at your own risk.
8. Retention of Data
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy. Once your personal information is no longer required, we will delete it or anonymize it in accordance with applicable data protection laws. However, in certain circumstances, we may be required to retain your data for legal or regulatory purposes, such as to comply with tax, accounting, or other legal obligations. When this is the case, we ensure that your information is stored securely and used solely for the required purpose.
9. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such data, we will take immediate steps to delete the information from our systems. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us so we can take appropriate action to remove the information from our records.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any modifications to this policy will be posted on our website, and the updated version will become effective immediately upon posting. We encourage you to regularly review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.