Terms and Conditions
1. Introduction
These Terms and Conditions outline the guidelines and expectations regarding your use of our accommodation services. By proceeding with a reservation at our property, you confirm that you have read, understood, and agree to be bound by these terms. These Terms and Conditions are designed to ensure that both parties—guests and management—are fully aware of their responsibilities and rights during the period of stay. They cover all aspects of the booking process, stay duration, guest conduct, and more. We strongly encourage all guests to familiarize themselves with these terms before confirming their booking to avoid any misunderstandings or disputes. If you do not agree with any part of these terms, please refrain from using our services, as they are integral to maintaining the quality and smooth operation of our property.
2. Reservation and Payment
To confirm a reservation at our property, a valid credit card or deposit is required. The reservation is not guaranteed until we have received the necessary deposit or full payment as specified in the booking details. Guests are encouraged to double-check all booking information before submitting payments. This payment secures your room and ensures that it will be available upon your arrival. For the convenience of our guests, we accept a range of payment methods, including major credit cards and online banking transfers. Full payment for your stay is typically required upon arrival unless other arrangements have been made in advance. Please note that failure to complete the payment by the agreed-upon time may result in your reservation being canceled. In special cases, arrangements for installment payments may be made, but this is subject to prior approval from management.
3. Cancellation and Refund Policy
We understand that unforeseen circumstances can sometimes disrupt travel plans. As a result, we offer a flexible cancellation policy. Guests may cancel their reservations without incurring any penalties, provided the cancellation is made at least 48 hours before the scheduled check-in time. If you cancel within 48 hours of your planned stay, you will be charged for the first night of your booking. This charge helps cover the cost of holding the room for you and potentially turning away other guests. Refunds for cancellations made within the 48-hour window are generally not provided, but exceptions may be made at the discretion of management based on the specific situation. If you fail to arrive for your stay (a "no-show"), you will be charged the full amount of your booking, and no refunds will be issued. We encourage guests to contact us immediately if they need to make changes to their reservation to avoid unnecessary charges.
4. Check-in and Check-out
Check-in time is from 2:00 PM onwards on the day of arrival, giving us adequate time to prepare your room to meet our high standards of cleanliness and comfort. If you arrive earlier than the scheduled check-in time, we will do our best to accommodate you, but early check-ins are subject to room availability and may incur additional fees. Similarly, check-out time is by 11:00 AM on the day of departure. This allows us time to prepare the room for the next guest. If you require a late check-out, you must notify the reception in advance, and additional charges may apply depending on the length of the extension. We kindly ask all guests to adhere to these check-in and check-out times, as deviations may impact the quality of service we provide to others. Should you need to store luggage before check-in or after check-out, we offer complimentary storage services at the reception.
5. Stay Duration and Turnaround
Our accommodation services are designed to provide flexibility while maintaining high standards of room cleanliness and availability for future guests. We encourage a minimum stay of 2 nights to allow sufficient time for our team to perform the necessary turnaround procedures, including thorough cleaning and laundry services between guests. This 2-night recommendation ensures that we can maintain the quality of our accommodations and prepare each room to our high standards. However, guests are not obligated to stay the full 2 nights and may book shorter stays if preferred. We strive to accommodate shorter stays without compromising on service quality. The shorter stay option is subject to room availability and operational feasibility. Regardless of your stay duration, you can expect the same level of cleanliness and hospitality.
6. Guest Conduct
We ask all guests to maintain respectful and responsible behavior during their stay to ensure a pleasant experience for everyone at the property. Disruptive behavior—including excessive noise, vandalism, public disturbances, or engaging in illegal activities—will not be tolerated and may result in immediate removal from the premises without a refund. We expect guests to treat both our property and fellow guests with respect, ensuring that common spaces and facilities are left clean and undamaged. Each guest must also follow any house rules specific to the property, such as designated quiet hours (usually from 10:00 PM to 7:00 AM) to ensure a peaceful environment for all. Additionally, certain areas of the property may be restricted to guests for safety or operational reasons. Violations of these rules may result in fines or additional charges, and in severe cases, we reserve the right to refuse future reservations from offending guests.
7. Property Damage
During your stay, we expect guests to treat the property with care. If any damage occurs to the property, its furnishings, or equipment—whether accidental or deliberate—the guest responsible will be charged for the cost of repairs, replacements, or additional cleaning required. The cost of such damages will be added to the guest's bill before check-out or charged to the card used for the booking. For significant damage, an itemized list of costs (labor, materials, and related fees) will be provided to the guest for transparency. We ask that you notify us immediately of any accidental damage so that we can address it promptly and efficiently. Failure to report damage may result in additional fees if the damage is discovered after your departure. We reserve the right to pursue legal action if necessary to recover costs for severe damage caused by a guest's negligent or intentional actions.
8. Personal Belongings and Liability
While we strive to ensure the safety and security of all our guests, we are not responsible for the loss, theft, or damage of personal belongings during your stay. We recommend using the in-room safes or lockers provided to store any valuables. Guests are responsible for securing their personal items and ensuring that they are not left unattended in common areas. If you discover that an item is missing or damaged, please report it to the reception as soon as possible, and we will assist in locating it to the best of our ability. However, we cannot guarantee the recovery of lost items. For items left behind after check-out, we offer a lost and found service, and any found items will be held for a limited period before being donated or disposed of. Shipping of forgotten items can be arranged at the guest’s expense.
9. Laundry and Housekeeping
We take pride in offering clean and well-maintained accommodations to all our guests. Please note that daily laundry services are not provided. Laundry is conducted on specific days of the week, which will be communicated to you upon check-in. Guests staying for an extended period can arrange for additional laundry services, but these will incur an additional fee. Housekeeping services are offered every three days to ensure that rooms remain fresh and comfortable throughout your stay. This includes changing towels, replenishing toiletries, and performing light cleaning tasks. Should you require more frequent housekeeping or special services, please notify us in advance, and we will do our best to accommodate your needs, though additional charges may apply. We aim to balance your privacy with our commitment to cleanliness and high standards.
10. Pet and Smoking Policy
Pets are not allowed on the premises unless prior arrangements have been made with management, and special permission has been granted. If you wish to bring a pet, please contact us in advance to confirm availability and any specific rules or fees associated with accommodating your pet. Similarly, smoking is strictly prohibited inside all rooms and enclosed areas of the property. This policy ensures the comfort and safety of all guests and prevents unnecessary damage to furnishings. A substantial cleaning fee will be charged to any guest found smoking in non-designated areas. We do provide designated smoking areas outside the property for guests who smoke, and we ask that you use these areas to avoid penalties. Failure to adhere to the smoking policy may result in fines or removal from the property.
11. Health and Safety Compliance
The health and safety of our guests and staff are of the utmost importance. We require all guests to comply with health and safety regulations, including government-mandated protocols such as COVID-19 guidelines. This may involve wearing masks in public or shared spaces, maintaining social distancing, and using hand sanitizers provided around the property. Regular cleaning and sanitation practices are in place to ensure a safe environment for all guests. If a guest fails to comply with these safety measures, we reserve the right to refuse service or ask them to leave without a refund. Our commitment to health and safety also extends to maintaining the fire safety standards of the property, and we ask guests to familiarize themselves with the emergency exits and procedures provided in each room.
12. Force Majeure
While we strive to provide uninterrupted service, there may be times when unforeseen events or circumstances beyond our control—such as natural disasters, government restrictions, power outages, or other emergencies—may impact our ability to fulfill reservations or services. In such cases of force majeure, we will do our best to communicate with affected guests, provide alternative accommodations, or reschedule bookings. However, we cannot guarantee refunds in these situations, especially if they are beyond our reasonable control. Guests impacted by force majeure events are encouraged to contact us immediately so that we can assist in making appropriate arrangements.
13. Modifications to Terms
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes may be made to reflect updates to our policies, services, or legal obligations. Guests are encouraged to review the terms regularly to stay informed of any changes. These changes will not affect confirmed bookings unless they are legally required or in response to new governmental regulations. Continued use of our services after updates have been made signifies your acceptance of the revised terms. If significant changes are made, we will endeavor to inform you of the updates through our website or by email.
14. Complaints and Dispute Resolution
Our priority is to provide you with a pleasant and enjoyable stay. If you encounter any issues or have complaints during your stay, we urge you to report them to management as soon as possible. We are committed to resolving any concerns promptly and to your satisfaction. Should a problem arise that cannot be resolved through direct communication, you may seek formal dispute resolution in accordance with local laws. In the event of a dispute, both parties agree to engage in good faith efforts to resolve the matter amicably before seeking legal recourse. We believe that open communication is the best way to resolve any misunderstandings and ensure a positive guest experience.
15. Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which the property is located. All legal matters, including disputes and complaints, will be subject to the laws and courts of that jurisdiction. By agreeing to these terms, you acknowledge that you submit to the exclusive jurisdiction of these courts for any legal action that may arise in connection with your stay or the use of our services. We encourage guests to be aware of local regulations and to act in accordance with them during their stay.
16. Acceptance of Terms
By making a reservation or using our services, you indicate that you have read, understood, and agreed to these Terms and Conditions in their entirety. These terms form a binding agreement between you and the property and are necessary to ensure a smooth and enjoyable stay for all guests. If you disagree with any of these terms, we ask that you do not proceed with booking or using our services. Your acceptance of these terms helps us maintain high standards of service, cleanliness, and guest satisfaction.
For further questions, clarifications, or concerns about these Terms and Conditions, please feel free to contact our team. We are always available to assist and ensure that your experience with us is positive and worry-free.