Frequently Asked Questions (FAQ)

1. What are the check-in and check-out times?

Our standard check-in time is 2:00 PM, allowing ample time to prepare your room for your arrival. If you arrive early, you can request an early check-in, but this is subject to availability and may incur an additional fee. Check-out time is 11:00 AM. We kindly ask that you adhere to this time to give us enough time to clean and prepare the room for the next guest. If you need a late check-out, please let us know in advance, and we’ll try our best to accommodate your request, again subject to availability and possible extra charges.

2. What payment methods do you accept?

We accept all major credit and debit cards through Stripe and PayPal, providing a secure and convenient way for you to make payments. These platforms may include standard transaction fees depending on your card type or payment method. If you wish to make payments through alternative methods, such as bank transfers, please contact us directly to discuss available options. Rest assured that all transactions made through our online platforms are encrypted for your security.

3. What is the procedure to access the property?

Once your booking is confirmed, you will receive a confirmation email with all the details of your reservation. Shortly afterward, you will receive an SMS and email that include specific instructions on how to access the property. This will include two Pin Codes: one for the main entrance of the property and one for your room. Additionally, the email will provide a brief description of how to locate your room within the property (e.g., “third door to the right after the main entrance”). This process ensures that you can access your room quickly and easily upon arrival, even if you arrive outside standard reception hours.

4. What is included in the room charges?

Your room comes fully equipped to ensure a comfortable stay. You will find complimentary milk, biscuits, tea, and coffee, so you can enjoy a warm beverage whenever you like. There’s also a microwave and kettle for your convenience. We strive to make your stay as enjoyable as possible, which is why cleaning charges post-stay are already included in the accommodation cost. This means you don’t need to worry about any surprise cleaning fees after you check out. Our aim is to provide a seamless experience from the moment you arrive until you leave.

5. Are there any extra charges for additional services?

Yes, there are optional additional charges for certain items available in your room. Every room has a barcode that links to a website where you can order single-portion items at a flat rate of $2 per item. These items include cans of soft drinks, five varieties of biscuits, cereals, and extra milk. This allows you to enjoy extra treats during your stay without needing to leave the property. The flat rate ensures transparency, and you won’t encounter any surprise charges. This system is designed to offer convenience for guests who may want snacks or extra provisions without having to leave the room.

6. Why is there a minimum 2-night booking requirement?

We have implemented a 2-night minimum stay policy primarily to promote environmental sustainability. When guests stay for only one night, it requires a full laundering of all bedding and towels after just a single use, which increases water and energy consumption. By requiring a 2-night minimum, we significantly reduce our environmental footprint. After 2 nights, bedding and towels are only changed upon checkout, unless you request otherwise. For guests staying longer than two nights, a schedule for linen changes will be provided, or you can request changes as needed during your stay. This not only benefits the environment but also helps us keep costs lower, allowing us to maintain competitive pricing for all guests.

7. Can I request additional items or services during my stay?

Yes, in addition to the complimentary items included in your room, you can purchase extra items such as soft drinks, biscuits, cereals, and extra milk through the barcode provided in your room. Each item is charged at a flat rate of $2. If you require additional services, such as extra cleaning or fresh linens during a longer stay, these can be arranged as well. Simply contact the reception, and we will make sure your needs are met as quickly as possible. Our goal is to provide a comfortable and convenient experience tailored to your preferences.

8. Is housekeeping included, and how does it work?

Housekeeping services are included in your stay, and our team will ensure that your room is cleaned after your departure at no additional cost. If you are staying for more than 2 nights, you can request fresh linens or additional cleaning services during your stay. We aim to strike a balance between respecting your privacy and maintaining a clean, comfortable environment, so housekeeping can be tailored to your needs. Guests staying for extended periods can arrange for scheduled housekeeping, and those staying for shorter durations can enjoy the complimentary cleaning included at the end of their stay.

9. Do you offer parking facilities?

Yes, we offer free parking for all guests. If you plan to arrive by car, please inform us at the time of booking, and we will ensure that a parking space is reserved for you. Our parking area is secure and conveniently located near the property, making it easy for you to access your vehicle during your stay. Should you require assistance with parking or have special requests for large vehicles, please contact us in advance, and we will do our best to accommodate your needs.

10. Are pets allowed on the property?

Unfortunately, pets are not permitted on the property to ensure the comfort and safety of all guests. We maintain a pet-free environment to prevent potential allergies and ensure the property remains clean and hygienic for everyone. If you have specific needs or service animals, please contact us in advance, and we will do our best to make accommodations where possible. We understand that pets are part of the family, and while we regret that we cannot host them at this time, we strive to provide alternative solutions where appropriate.

11. Can I extend my stay beyond the initial booking?

Yes, you can request an extension of your stay, subject to room availability. We encourage you to let us know as soon as possible if you plan to extend your stay, so we can confirm availability and avoid any inconvenience. Extended stays may offer additional flexibility, and if you are staying for a longer period, we can arrange periodic linen changes and housekeeping to ensure your continued comfort.

12. What should I do if I need to cancel or modify my booking?

If you need to cancel or modify your reservation, we recommend doing so as soon as possible to avoid any penalties. Please refer to our cancellation policy in your booking confirmation. Typically, cancellations made 48 hours before the scheduled check-in time can be made without any penalties. For modifications, such as changing the dates of your stay or adjusting the number of guests, please contact our booking team directly, and we will do our best to accommodate your request, subject to availability.