Comprehensive Booking Policy
Our comprehensive booking policy is designed to ensure that every guest enjoys a seamless and pleasant experience, with detailed guidelines on booking terms, services, and guest responsibilities. This policy helps maintain the high standard of service we offer while ensuring that all guests are well-informed about what to expect during their stay.
1. Minimum and Maximum Stay
To ensure our guests have enough time to relax and fully experience all that our accommodation offers, we have a minimum stay requirement of 2 nights. This not only allows guests to enjoy our services comfortably but also helps us operate efficiently. Additionally, guests are welcome to book up to a maximum of 31 nights. This limit ensures that we can continue providing top-quality services to all our guests throughout the year, while also allowing for adequate room turnover and availability.
2. Laundry Services
For your convenience, we offer laundry services on specific days of the week, rather than on a daily basis. This scheduled service ensures efficiency in our operations while still meeting the needs of our guests. Guests staying longer than a few days will be informed of the designated laundry days at check-in, so they can plan accordingly. If you require laundry services outside of these scheduled days, you may inquire at the reception. While we will do our best to accommodate your request, please note that this is subject to availability and may incur additional fees.
3. Check-in and Check-out Policy
Our check-in time begins at 2:00 PM, giving our housekeeping team sufficient time to prepare each room for new guests. We kindly ask departing guests to check out by 11:00 AM to allow for a smooth transition. If you would like to request an early check-in or late check-out, this may be possible depending on room availability. However, these requests will incur additional charges and must be arranged in advance with our booking team to ensure proper scheduling and availability.
4. Reservation and Payment Terms
To secure your reservation, we require a valid credit card or an advance deposit. Without this confirmation, we cannot guarantee your booking. Full payment for your stay is required upon arrival, but you also have the option to pay online prior to your visit through our secure payment gateway. We strive to offer flexibility in payment methods, accepting major credit cards, bank transfers, and other online payment platforms to ensure a smooth and convenient booking process.
5. Cancellation Policy
We understand that plans can change unexpectedly, which is why we offer a flexible 48-hour cancellation window. Guests who cancel their reservation at least 48 hours before their check-in date will receive a full refund. For cancellations made within 48 hours of the check-in date, guests will be charged for the first night of their stay. This policy allows us to manage our room availability effectively and offer any freed-up rooms to other guests. Additionally, if a guest fails to show up for their reservation without prior notification, the full booking amount will be charged.
6. Room Occupancy and Extra Guests
For the comfort and safety of all guests, each room has a designated maximum occupancy limit. We ask that you book a room that appropriately matches the size of your party. Exceeding the room’s capacity may result in additional charges, and we reserve the right to refuse entry to any extra guests who are not listed in the reservation. This policy helps ensure that every guest has a comfortable and enjoyable stay, with sufficient space and amenities for all occupants.
7. Housekeeping Services
Our property provides complimentary housekeeping services every three days to maintain the cleanliness and comfort of your room. This service includes fresh linens, towels, and general room upkeep to ensure a pleasant stay. Should you require additional housekeeping services outside of this schedule, or if you have specific requests such as extra towels or toiletries, we are happy to accommodate these requests for a small additional charge. For guests staying for longer periods, we ensure that your room remains clean and comfortable throughout your stay. If you prefer limited housekeeping or wish for no room entry during your stay, please inform us upon check-in, and we will tailor the service to your needs.
8. Guest Responsibilities and Property Damage
We kindly ask that all guests treat the property, furnishings, and equipment with care and respect. Any damage caused to the property during your stay will be charged to the responsible guest. In cases of significant damage, we may seek additional compensation to cover the full cost of repairs or replacements. Additionally, guests are responsible for securing their personal belongings. While we provide safes or lockers for valuables, we encourage all guests to take precautions, as we are not liable for any lost or stolen items during your stay.
9. Quiet Hours and Guest Etiquette
To ensure that all guests enjoy a peaceful and restful stay, we enforce quiet hours from 10:00 PM to 8:00 AM. We kindly ask all guests to respect these quiet hours, particularly in shared spaces, so that everyone can have a relaxing experience. Guests who do not adhere to this policy may receive warnings, and repeated violations could result in additional charges or, in rare cases, the termination of their stay. This policy is in place to maintain a calm and serene environment for all.
10. Pet and Smoking Policies
Smoking is strictly prohibited in all rooms and indoor areas. If a guest is found smoking inside, a cleaning fee will be added to their bill to cover the additional cleaning required. Designated outdoor smoking areas are available for guests who wish to smoke. Regarding pets, they are not allowed on the property unless explicitly permitted by management in advance. In cases where pets are allowed, specific rules and guidelines will apply, including fees for any damage or extra cleaning required due to the pet’s presence.
11. Modifications and Special Requests
We understand that travel plans can change unexpectedly. If you need to modify your booking, such as extending your stay or upgrading your room, please contact us as soon as possible. Modifications are subject to availability and may incur additional charges. We strive to accommodate your requests whenever possible. Additionally, if you have any special requests, such as dietary preferences, room preferences, or specific services, we encourage you to communicate these in advance to ensure we can meet your needs during your stay.
12. Health and Safety
The health and safety of our guests and staff are of utmost importance to us. We adhere to the latest government regulations and health guidelines to ensure a safe environment for all. Our cleaning protocols have been enhanced, particularly in high-traffic areas, to maintain a high level of hygiene throughout the property. Hand sanitizers are available for guests in common areas, and we encourage everyone to practice good hygiene during their stay.
13. Complaints and Issues During Your Stay
We are committed to ensuring that all guests have an enjoyable and seamless experience. If you encounter any issues during your stay, we encourage you to contact our reception or management team immediately. We will do our best to resolve any problems as quickly and efficiently as possible to ensure your satisfaction. Your comfort and happiness are our top priorities, and we strive to address any concerns you may have in a timely manner.
14. Liability and Force Majeure
While we do everything in our power to provide uninterrupted service, there are certain circumstances beyond our control, such as natural disasters, power outages, or government-mandated restrictions. In these situations, we will do our best to provide alternative solutions or reschedule stays. However, refunds may not always be possible, depending on the nature of the event. We ask for your understanding in the rare case of such disruptions.
15. Final Note
By completing a booking with us, guests agree to comply with the terms and conditions outlined in this policy. These policies help us maintain the highest standards of service and ensure that every guest has a comfortable and enjoyable experience. If you have any questions about these policies or require further clarification, please feel free to reach out to our team at any time. We are always here to assist you.
This comprehensive policy is designed to provide transparency and ensure that all our guests have a positive, worry-free stay from the moment they book until the end of their visit.